There are a few common issues that can cause problems when trying to log in to our courses at My Vital Animal. There are no passwords to remember. You log in with a secure one-time link that we email to you.
Here are some troubleshooting tips to help you access your courses if you have a login issue.
Bookmark this page so you can log in to access your courses.
https://my.vitalanimal.com/customer/login
Enter the same email address you initially used to sign up for Vital Animal courses, then click "Send login link." Login links are only sent to the email address on your account, so a different address won't receive one.
Allow a few minutes for the email to arrive. Check your spam or junk folder and your Promotions tab to see if the login link has landed there.
If you still can't find it, request a new link from the login page or write to our Support Team.
Each login link works only once and expires after 15 minutes. If your link has expired or you've already used it, request a new one from the login page.
Links in your purchase or enrollment email expire too. If one no longer works, request a new login link the same way.
First, temporarily disable any adblocker extensions and password add-ons you may have installed into your browser.
• Since many issues can be caused by saved browsing data, you should try clearing your browser cache next.
• If this doesn't work, we recommend using a private (incognito) browser window again.
• If you're still having issues, it's important to ensure that your browser is up to date, running the most recent available version. So please try to update your browser next.
• If an updated browser doesn't resolve the issue, the next step is to try a different browser. We recommend Google Chrome or Mozilla Firefox.
• Finally, please try using a different network connection.
If you’re unsure how to open a private browsing window, here are a few articles detailing how to go about this when using one of our supported browsers:
If none of these solutions work, please contact our support team for further assistance.